I don't remember my password and can't login?
If you don't remember your username or password we are happy to help you to try and look up your login information. Locating the login information for your existing account rather than creating a new account with us can save you (as well as our support team) a great deal of headache and confusion in the future.
If you don't recall the username you created, you can request an email with that information. To search for your username you simply need to visit this page, enter your email address and click continue. If we are able to identify a username associated with the information that you have entered it will be emailed to you.
Now, if you do not remember your password you can reset it by using our online account recovery tool. You can find this tool here. When using this, we will ask you for your username, email address and social security number. If the information you enter matches our records, we will send you a unique code to either the phone number or email address associated with your account. This code will allow you to then reset the password on your account.
You can certainly proceed with creating a new account but following these recovery steps first can help save you time and possible account confusion in the future. If you have any trouble with either of these or require additional assistance with your account and are unable to login, please contact us here.